Refund & Billing Policy

1. How billing works

Lucy is a monthly subscription billed in advance. Your plan renews automatically on the same date each month until you cancel.

The founding rate of $75 per month covers up to 28 published articles in a billing month. Unused articles do not roll over into the next month.

Prices are shown in US dollars and exclude any sales tax or VAT that we are required to add at checkout.

2. Cancelling

You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you keep access until then.

We do not charge cancellation fees, and we do not pro-rate or refund part-used months unless the law where you live requires it.

3. Refunds

If Lucy has published nothing for you and you ask within 14 days of your first payment, we will refund that first payment in full.

After the first 14 days, payments are non-refundable except where required by law or where we agree otherwise in writing.

If we are at fault, for example a prolonged outage that stopped Lucy publishing for you, contact us and we will credit or refund the affected period at our reasonable discretion.

4. What is not refundable

Results. Search rankings and traffic depend on your market, competitors and search engine behaviour, so we cannot and do not guarantee any specific ranking, traffic or revenue outcome, and a shortfall against your expectations is not grounds for a refund.

Charges from third parties you connect to Lucy, such as your hosting, CMS or search data providers.

Months already used where the service was available and articles were published to your connected site.

5. Failed payments and suspension

If a payment fails, we may retry it and pause publishing until the balance is settled. Accounts left unpaid for 30 days may be suspended, and their data may be deleted after a further 30 days.

We may suspend or end an account that breaches our Terms of Service or Acceptable Use Policy without a refund.

6. Changes to pricing

Founding-rate subscriptions keep their rate for as long as the subscription stays active and uncancelled.

For any other change to pricing, we will give at least 30 days' notice by email before it applies to your next renewal.

7. Your statutory rights

Nothing here removes rights you have under consumer law in your country. Where those rights conflict with this policy, those rights apply.

To request a refund, email us from the address on your account and include the payment date.

Contact

Billing and refund requests go to hello@hirelucy.com.